Our cancellation policy enables customers to cancel their package provided they meet specific conditions. We encourage customers to review our cancellation policies to ensure they are familiar with the cancellation rules.
While we take pride in our company’s excellent reputation for customer satisfaction and rarely ask customers to cancel orders, there may be situations where cancellation is necessary.
How to Cancel Orders on Our Portal?
Cancelling an order on our portal is a straightforward process. Customers can easily cancel their packages online. Alternatively, you can contact our helpline number to cancel the order, but in both cases, you must provide a reason for cancellation.
Upon successfully canceling the order, and assuming it adheres to our cancellation policy terms and conditions, you will receive a cancellation invoice from us.
Refunding Canceled Orders and Requests
Upon receiving a cancellation order, we first verify if it complies with our cancellation policy norms. We then assess the order volume and coordinate with our delivery and logistics team to proceed with the shipment.
Regarding the refund process, please note that we do not issue refunds in cash or by draft. We exclusively refund payments directly to your online account. Therefore, customers are required to provide their bank account information and other necessary details for us to process the payment.
We hold no responsibility if the bank account information is incorrect or invalid. Also, customers must be prepared to wait for a minimum of seven working days from the date of placing the online cancellation order on our portal until the order is processed.
Additionally, we are not liable if the funds are not credited back to your account within seven working days. In such cases, it is advisable to contact your bank rather than reaching out to us.
Non-Refundable Items
Under no circumstances do we provide refunds for taxes, customs duties, or any other government-imposed charges related to taxation rules in your country or state. Please be aware that you cannot hold us responsible for these fees.
When Does the Cancellation Policy Apply?
Now that you are familiar with the essential information, let’s explore the scenarios in which you can cancel your orders and the associated guidelines.
1. Cancellation Due to Product Out of Stock
Your order will be automatically canceled if the medicines you ordered are currently out of stock. We will make every effort to fulfill your order partially if feasible and if the medicine is partially available in our stock.
2. Cancellation of Order Due to Non-Receipt of Payment
If payment is not made within 24 hours of placing your order, we will automatically cancel it. After finalizing your order, you will receive a temporary confirmation email. Subsequently, you will receive a final confirmation bill or invoice, which you are expected to pay through various online payment methods on our online portal.
3. Cancellation Due to Delay in Order Delivery
In cases where customers believe that the delivery time is unreasonably long and are dissatisfied with our courier and logistics service delivery time management, you have the option to cancel your order during transit. However, full refunds may not be provided, and additional charges, such as customs duties, may be deducted if the package has reached your country’s customs center.
4. Cancellation Due to Wrong Product Delivery
We take responsibility if you receive a different brand or an incorrect dose of medicines from what you ordered. If you discover a wrong product or dose in your delivery, you have a maximum of seven days to contact us and initiate a cancellation and refund request. Requests received after this seven-day period will not be accommodated.
5. Cancellation Due to Tampered Product
If the product appears to be tampered with in any way, please contact us within seven days to report the issue and request a cancellation and refund.